Moah – Your Partner in Every Step
At Moah, we understand that purchasing home appliances is not just about product quality but also about the after-sales service. We are committed to providing a fast, convenient, and worry-free warranty experience for our customers.
1-Month One-for-One Exchange: If the product experiences any technical defects, Moah commits to exchanging it for a new one within 1 month from the date of purchase.
3-Day Rapid Repair Service: Our commitment to your satisfaction extends to our efficient repair service. We guarantee a rapid turnaround time of just 3 business days for any necessary repairs, minimizing disruptions to your busy schedule.
Dedicated Online Support: Our customer service team is always ready to assist you via online channels, helping you quickly resolve issues without the need to visit a store.
Effortless Warranty Process: Moah provides a quick and easy warranty process, saving you time and effort.
Moah's Commitment
At Moah, we always prioritize customer benefits. With a commitment to providing high-quality products and dedicated after-sales service, we are proud to be a trusted companion for every family.
Our Promises to You:
Providing safe, durable, and easy-to-use products.
Ensuring a transparent, fast, and convenient warranty process.
Always listening to and resolving all customer inquiries promptly and thoughtfully.
Let Moah accompany you on your journey of caring for your family, and don't hesitate to share any concerns with us. We are always here to listen and support you!
Moah Product Warranty Policy
At Moah, we understand that each product is not just an appliance but a beloved companion in your culinary journey. Therefore, we want to ensure that you always feel secure and happy when using our products.
Warranty Period: Each Moah product is covered by a warranty period ranging from 1 to 2 years, depending on the product type. This allows you to confidently create culinary masterpieces.
Warranty Documents: To protect your rights, simply keep your purchase invoice and warranty card. They are proof that you have chosen Moah as your kitchen companion.
Proper Usage: Remember to use the product according to the instructions to enjoy its maximum benefits. This not only protects the appliance but also ensures a delightful cooking experience.
Authorized Repairs: If repairs are needed, please visit Moah's authorized service centers. We guarantee that all services are performed with the utmost care and attention.
Product Quality: We only provide warranty service for products that are intact and have not been tampered with unofficially. This ensures you always receive absolute peace of mind.
Genuine Accessories: To keep your companion in optimal condition, please use genuine Moah accessories. Non-genuine accessories may void the warranty.
Warranty Change Notification: We reserve the right to adjust the warranty period and conditions, but we will always notify you in advance. We want you to stay informed.
Customer Service Commitment: Moah's customer service team is always ready to listen and assist you with any questions. We are here to accompany you in every meal.
Circumstances That May Void Your Warranty At Moah
When choosing appliances, understanding the warranty conditions is essential for peace of mind. Below are instances where warranty claims may be denied at Moah:
Improper Use: The appliance may not be covered by the warranty if damage is caused by failure to follow the instructions for use or installation.
Damage Due to Impact: Impacts or drops can damage the appliance and may not be covered under warranty.
Unauthorized Repairs: If the appliance has been repaired by individuals or services not authorized by Moah, the warranty may be void.
Natural Disasters: Damage caused by natural disasters such as floods or earthquakes is generally not covered by the warranty.
Incorrect Power Supply: Using the appliance with an unsuitable power supply, such as excessively high or low voltage, can lead to damage and warranty denial.
Water or Moisture Damage: If the appliance is damaged by water or high humidity, it may not be covered under warranty.
Expired Warranty: If the warranty period has expired, requests for repair or replacement will not be accepted.
Missing Warranty Documents: Missing purchase invoices or warranty cards may result in warranty denial.
Commercial Use: Appliances used for commercial purposes instead of household use may not be covered under warranty.
Use of Non-Genuine Parts: Using non-genuine parts or accessories can cause damage and void the warranty.
To protect your warranty rights, please carefully review the above conditions and always follow the instructions for use. Investing in kitchen appliances is not just about purchasing; it's about creating joy and peace of mind for you in every meal, so make sure you are fully informed!